Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Woman feels ‘lucky to be alive’ after choking on screw found in Tim Hortons’ coffee

The company says it has apologized to Carolyn Wells, the owner of the store reportedly offered to buy her lunch

A woman said she feels “lucky to be alive” after a screw ended up lodged in her throat whilst drinking a Tim Hortons’ iced coffee last month.

Carolyn Wells, 46, was delivered the beverage by her daughter Shawna, 27, who stopped by after a trip to the restaurant in Port Colborne, Ontario.

“We sat down to chat. While drinking the coffee I started choking,” Wells told Black Press Media.

“I thought I was going to die. I thought it was an ice cube.”

Shawna saw her mother in distress and performed the Heimlich maneuver April 23. Following unsuccessful attempts to relieve Wells, the daughter pounded on her back.

The screw the size of her thumbnail flew across the floor, Wells said.

READ MORE: The end of double cupping: Tim Hortons ditches two cups in favour of one with sleeve

The next day, she drove to the Tim Hortons’ location that served her daughter and filed an incident report. There, the manager on duty put a $20 gift card in front of her.

“She threw down the card at me like I was nothing,” she said.

Days later, Wells said a manager confirmed with her over the phone that a screw was, in fact, missing from the store’s ice machine.

The owner of that Tim Hortons’ called Wells on May 12 and reportedly offering her an apology as well as free lunch.

“I am still scared to drink iced coffee,” Wells said.

READ ALSO: Petition urging Tim Hortons to remove freshly cracked eggs from breakfast sandwiches launched

The company told Black Press Media what happened was an “isolated incident” that prompted a thorough investigation of the store.

“We were really sorry to hear about this guest’s experience,” reads an emailed statement from the company.

“The restaurant owner and their team apologized after being contacted by the guest.”

READ MORE: Tim Hortons minimizes Roll Up the Rim contest, adopts digital play



sarah.grochowski@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

Tim Hortons

 

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Carolyn Wells, 46, said she choked on a screw in her Tim Horton’s iced coffee on April 23. Her daughter had to perform the Heimlich maneuver on her. (Submitted)

Just Posted

Christina Lake Fire Department’s Chief Joe Geary eyes the camera from behind the wheel of the department’s 40-year-old bush truck. Photo: Laurie Tritschler
Christina Lake FD needs new equipment, upgrades, prompting loan by RDKB

It’s not whether the department needs the equipment, it’s how voters will pay for it, says Regional District

Adrian Moyls is the Selkirk College Class of 2021 valedictorian and graduate of the School of Health and Human Services. Photo: Submitted
Selkirk College valedictorian proves mettle in accomplishment

Adrian Moyls is a graduate of the School of Health and Human Services

Selkirk College has begun its search in earnest for a leader to replace president Angus Graeme who is set to retire from his position in May 2022. Photo: Submitted
Selkirk College seeks community input for president search

Current president Angus Graeme retires next year

A report shows nine West Kootenay communities are have more low-income persons than the provincial average. File photo
Study casts new light on poverty in the West Kootenay

Nine communities in region have more low-income residents than provincial average

A tent housing a mobile vaccination clinic. (Interior Health/Contributed)
Over 5K jabbed at Interior Health mobile COVID-19 vaccine clinics

The clinics have made stops in more than 40 communities since launching last week

Marco Mendicino, Minister of Immigration, Refugees and Citizenship during a press conference in Ottawa on Thursday, May 13, 2021. THE CANADIAN PRESS/Sean Kilpatrick
Canada to welcome 45,000 refugees this year, says immigration minister

Canada plans to increase persons admitted from 23,500 to 45,000 and expedite permanent residency applications

Emily Steele holds up a collage of her son, 16-year-old Elijah-Iain Beauregard who was stabbed and killed in June 2019, outside of Kelowna Law Courts on June 18. (Aaron Hemens/Capital News)
Kelowna woman who fatally stabbed teen facing up to 1.5 years of jail time

Her jail sentence would be followed by an additional one to 1.5 years of supervision

Cpl. Scott MacLeod and Police Service Dog Jago. Jago was killed in the line of duty on Thursday, June 17. (RCMP)
Abbotsford police, RCMP grieve 4-year-old service dog killed in line of duty

Jago killed by armed suspect during ‘high-risk’ incident in Alberta

The George Road wildfire near Lytton, B.C., has grown to 250 hectares. (BC Wildfire Service)
B.C. drone sighting halts helicopters fighting 250 hectares of wildfire

‘If a drone collides with firefighting aircraft the consequences could be deadly,’ says BC Wildfire Service

A dose of the Pfizer-BioNTech COVID-19 vaccine is pictured at a vaccination site in Vancouver Thursday, March 11, 2021. THE CANADIAN PRESS/Jonathan Hayward
NACI advice to mix vaccines gets varied reaction from AstraZeneca double-dosers

NACI recommends an mRNA vaccine for all Canadians receiving a second dose of a COVID-19 vaccine

A aerial view shows the debris going into Quesnel Lake caused by a tailings pond breach near the town of Likely, B.C., Tuesday, Aug. 5, 2014. THE CANADIAN PRESS/Jonathan Hayward
Updated tailings code after Mount Polley an improvement: B.C. mines auditor

British Columbia’s chief auditor of mines has found changes to the province’s requirements for tailings storage facilities

A North Vancouver man was arrested Friday and three police officers were injured after a 10-person broke out at English Bay on June 19, 2021. (Youtube/Screen grab)
Man arrested, 3 police injured during 10-person brawl at Vancouver beach

The arrest was captured on video by bystanders, many of whom heckled the officers as they struggled with the handcuffed man

Patrick O’Brien, a 75-year-old fisherman, went missing near Port Angeles Thursday evening. (Courtesy of U.S. Coast Guard)
Search for lost fisherman near Victoria suspended, U.S. Coast Guard says

The 75-year-old man was reported missing Thursday evening

Most Read