Telus warns of ‘spoofing’ scam, advises customers not to give away personal information

Telus is warning of a scam involving fraudulent calls aimed at wireless and landline phone customers in British Columbia and Alberta.

Telus is warning of a 'spoofing' scam that is affecting mobile and landline customers in B.C. and Alberta.

Telus is warning of a scam involving fraudulent calls aimed at wireless and landline phone customers in British Columbia and Alberta.

The latest form of fraud involves, what is called “spoofing,” where caller ID signals are re-programmed, making it seem that a call is coming from a legitimate representative and business.

“When someone picks up the scam call, the imposter on the other end of the line claims to be Telus or another well-known organization, saying the person they called has won a prize,” Telus said in a release.

“Other variants of the scam ask you to press 1 to receive a prize. The imposter will then try to convince the person they’ve called to hand over personal information and credit card numbers in order to collect the alleged prize. This can result in unauthorized charges to a credit card or identity theft,” it said.

Telus says the calls are a scam and strongly advises against people giving out their credit card information to unknown callers or when receiving an automated call – it also strongly advises customers to hang up when dealing with such calls.

“Telus is also urging Canadians not give out personal information over the phone unless certain they are speaking to a legitimate company. If unsure when receiving a call from someone claiming to be from a company and asking for information, Telus recommends they either hang up or ask for a number to call them back at directly ensure they are speaking with someone legitimate,” it went on to say.

Telus has a fraud management centre that is available to help customers and provide fraud awareness and asks customers to call 1-877-567-2062 if they think they may have given personal information to a fraudster and want help securing their credit card numbers, personal information and Telus account.

More information can be found at and

Just Posted

B.C. Interior free from measles

Vancouver measles outbreak hasn’t spread to the B.C. Interior

Christina Lake welcomes new fire chief

Joe Geary made the move to the Boundary from Sidney.

Man injured in police shooting near Nelson has died

The death follows an incident in Bonnington on Feb. 13

B.C. BUDGET: Surplus $374 million after bailouts of BC Hydro, ICBC

Growth projected stronger in 2020, Finance Minister Carole James says

Opinion: The Second Street development might be a problem – but it’s not council’s problem

Reporter Kate Saylors writes about the common misconception surrounding a BC Housing development.

VIDEO: Massive elk herd runs across Washington State highway

Elk have been making an appearance in the Pacific Northwest

$10-a-day child care not in 2019 budget, but advocate not irked

Sharon Gregson with the Coalition of Child Care Advocates of B.C. says NDP on track to deliver promise

Winter storm freezes U.S., halts air travel

Storm dumps snow or heavy rain, snarls travel in much of U.S.

Gwyneth Paltrow: Skier sued me to exploit my fame, wealth

The incident happened in Deer Valley Resort in Park City, Utah

B.C. Seniors Advocate questions labour shortage in care homes

Are there really no workers, or are care aide wages too low?

B.C. business groups worry about looming economic decline in wake of NDP budget

The party’s second government budget focused on plenty of spending, business advocates say

Missing Surrey snowshoer caught in avalanche found dead on Vancouver mountain

North Shore Rescue resumed its search today after efforts were temporarily halted Tuesday due to snowstorm

Experts urge caution after 10 human-triggered avalanches across B.C.

One man is still stuck after avalanche on south coast

‘It consumed my life’: Inside the world of gaming addiction

World Health Organization classifies gaming disorder as a mental health condition

Most Read