Telus is warning of a scam involving fraudulent calls aimed at wireless and landline phone customers in British Columbia and Alberta.
The latest form of fraud involves, what is called “spoofing,” where caller ID signals are re-programmed, making it seem that a call is coming from a legitimate representative and business.
“When someone picks up the scam call, the imposter on the other end of the line claims to be Telus or another well-known organization, saying the person they called has won a prize,” Telus said in a release.
“Other variants of the scam ask you to press 1 to receive a prize. The imposter will then try to convince the person they’ve called to hand over personal information and credit card numbers in order to collect the alleged prize. This can result in unauthorized charges to a credit card or identity theft,” it said.
Telus says the calls are a scam and strongly advises against people giving out their credit card information to unknown callers or when receiving an automated call – it also strongly advises customers to hang up when dealing with such calls.
“Telus is also urging Canadians not give out personal information over the phone unless certain they are speaking to a legitimate company. If unsure when receiving a call from someone claiming to be from a company and asking for information, Telus recommends they either hang up or ask for a number to call them back at directly ensure they are speaking with someone legitimate,” it went on to say.
Telus has a fraud management centre that is available to help customers and provide fraud awareness and asks customers to call 1-877-567-2062 if they think they may have given personal information to a fraudster and want help securing their credit card numbers, personal information and Telus account.